It is easy to update your homehealthkart account and view your orders any time through 'My Account'. My Account' allows you complete control over your transactions on homehealthkart Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, find details about your order's history and your wishlist.

You can save the products you like in your wishlist for future purchase so that you do not waste time searching for them later. Please note that the price and availability of products remain subject to change. Your Wishlist serves only to remind you of products that you want to buy.

You can Reset your password as follows:• Click on Login Account option• Click on Forgot Password option• Enter your registered Email id or Mobile No. and you will receive a link to reset your password.You can Reset your password as follows:• Click on Login Account option• Click on Forgot Password option• Enter your registered Email id or Mobile No. and you will receive a link to reset your password.

You don't worry! We are committed to safeguarding your personal information. The personal information collected is done to enable us to send you the products you have ordered and to validate your identity, as well as to provide us with a way to get in touch with you if the need should arise. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. We do not pass on your personal information to anyone. In case you need more details please go through our Privacy Policy

You can find out if homehealthkart delivers to your location by using the pincode checking serviceability tool located on all product pages. homehealthkart keeps updating the list of serviceable Pin Codes. So, if delivery option is not available right now, please come back to see if this has changed.

It is not possible to make changes for any order.If you want to change anything,the order needs to be cancelled and then re-ordered.However you can cancel your order by login to your account and go to My Orders section. Here you will find option to cancel the order if the order has not shipped yet or send us an email

It is very easy to create a product return request. You may register your return request by sending an email with the Order No. ORPlease see below steps to create RMA(Return Management Authorization) for product return:(1) Visit Order History section and click on View Order option.(2) Here you will find an option 'Return'. Click on this option to fill up the Product Return Form with complete details and click on Submit.(3) After reviewing your return request (subject to our return & refund policy), we will inform you the procedure to return the product back to us.

As soon as we ship your order, you receive an e-mail and sms notification with a link to track your order. You can also track an order by visiting 1. Enter your registered email id.2. Enter your Order no. and by pressing 'Check Status' option you will get the complete tracking details of your order.NOTE : Online tracking usually goes live within 24 business hours after shipping.

You can find out if Homehealthkart delivers to your location by using the pincode checking serviceability tool located on all product pages. Homehealthkart keeps updating the list of serviceable Pin Codes. So, if delivery option is not available right now, please come back to see if this has changed. But still If you need a product urgently and delivery is not available at your location, you can contact us on our email : synergyhc@rediffmail.com

Unfortunately, you can't order Out Of Stock product, but please use the "Notify Me" feature and we will let you know once it is available for sale at healthklin.com.

On the completion of payment process, you will get a confirmation that your payment has been processed successfully. You will get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order details. For COD orders, you may get a confirmation phone call from our side to just verify your details to enable us for dispatch the order.

You can cancel your order before it reaches the "Order shipped" state but an order cannot be cancelled if it is already shipped. You can cancel an order by doing following steps :1. Go to 'My Account' option2. Then choose 'Orders History' option3. Find the Order Number you want to cancel here and press 'Cancel Order' button (Red Color) ORYou can also cancel an order by sending us an email on : synergyhc@rediffmail.com to us with the order number.

Processing: Your order has been logged and will be processed shortly. Processed: Your order is processed and forwarded to dispatch section.Ready To Ship: Your order is packed and waiting for pickup by the respective logistic carrier to dispatch.Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location.Canceled: The order was canceled.Delivered : Your order is delivered.Return Initiated : Order is marked for Return due to some reason like wrong address or customer has refused to accept the shipment.Return Received (RTO): Order is received back at our warehouse.Refunded: Payment refunded against order.

As soon as we ship your order, you receive an e-mail and sms notification with a link to track your order. You can also track an order by visiting My Orders section from your account OR you can use Track Order option to check status of your order with below steps:1. Enter your registered email id.2. Enter your Order no. and by pressing 'Check Status' option you will get the complete tracking details of your order.NOTE : Online tracking usually goes live within 24 business hours after shipping.

We always ship your orders by leading and best logistics partners available at your location. Usually we will dispatch an order within 24-48 working hours.The delivery time of your order depends upon your location after dispatch. It can be deliver between 2-3 working days in Metro Cities.For the rest of cities it would take 2-6 working days. Deliveries to North East region may take 3-8 working days or longer.Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.NOTE : The delivery days timeline shown thru pincode check tool is the estimated time to deliver an order but it may vary depending upon the delivery location or due to holiday falls in your order and delivery date or due to some courier partners not work on Sundays.

All orders above Rs.599 will be delivered free (no shipping charges).We bear all the GST/sales tax and there is no additional charges that you have to pay at the time of the delivery. You will pay exact amount which is shown on your invoice (except entry tax if applicable).Note: Our prices are all inclusive. All taxes are included with the list prices except Entry Tax, if applicable in your region.

If you find, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 022-49763068 or email us at synergyhc@rediffmail.com mentioning your Order ID. We will look at immediately and ensure that a brand new replacement is issued to you with no additional cost.

Pay cash to the courier person at the time of delivery.The courier person will not accept cheques or demand drafts, please pay only cash.Note : You have to pay cash before opening the parcel to the courier person.

It is not possible to make changes for any order.If you want to change anything,the order needs to be cancelled and then re-ordered.However you can cancel your order by login to your account and go to My Orders section. Here you will find option to cancel the order if the order has not shipped yet or send us an email on : synergyhc@rediffmail.com or Call us on 022-49763068

We do our best to process and dispatch orders as soon as possible. Usually, all orders are processed within 24-48 working hours.

We dispatch all orders through leading and best courier partners such as Bluedart , Delhivery, Ecomm Express, XpressBees. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

You can also pay by cash on delivery (COD), With COD method you can pay by cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. Flat Rs.50 would be charged against COD handling charges, if cash on delivery mode is selected.Not all products have COD option. Please check the product page before buying. Homehealthkart does not offer COD at all locations. Please enter your pincode to check the availability of COD option at your location.Before processing your order for cash on delivery, our customer care executive will call you over phone. After you reconfirm that you have chosen to pay by cash on delivery, your order will be processed. The courier will not accept cheques or demand drafts, please pay only cash. NOTE : To save the COD handling Charges, you may select the Pre-paid mode to save Rs.50. COD facility is also not available on some products.

Homehealthkart offers you the option to pay for your purchase with EMI thru Credit Card. If you choose for an EMI transaction, the entire price of the order is converted into an EMI (3 months, 6 months etc. depending upon your chosen option) and charged to your credit card in every billing cycle.NOTE : The Order value should be more than Rs.3000 to choose EMI feature.EMI is not available for all products.

Unfortunately, you can't choose 2 modes of payment for single order. You have to choose one method to pay among the payment options available.

Payment failure can happen sometimes due to various reasons such as:
-Card Security Code failed
-Insufficient funds
-Payment Gateway Problem
-Website Issues-Slow Internet Speed
-Verification Failure Please check on any of the above issues before you will attempt the purchase again.

It is very easy to create a product return request. You may register your return request by sending an email with the Order No. at : synergyhc@rediffmail.com ORPlease see below steps to create RMA(Return Management Authorization) for product return:
(1) Visit Order History section and click on View Order option.
(2) Here you will find an option 'Return'. Click on this option to fill up the Product Return Form with complete details and click on Submit.
(3) After reviewing your return request (subject to our return & refund policy), we will inform you the procedure to return the product back to us.

Yes, a different address can be provided for the reverse pickup but it is subject to availability of Reverse Pickup at the pincode you have provided.
NOTE: If the pickup address is different from the address on which your order has been delivered then please provide us the complete address with pincode in the details section while creating your return request.

Any refund initiated from our side takes approximately 2 to 10 working days to reflect in your account.

We will refund your payment into your bank account if the order has been delivered by cash on delivery payment method.