Shipping & Delivery Policy

Do you ship to outside India?

-For retail orders, we only ship within India.-For bulk requirement , we offers shipping outside India also.

How can I find out if Homehealthkart delivers to my location?

You can find out if Homehealthkart delivers to your location by using the pincode checking serviceability tool located on all product pages. Homehealthkart keeps updating the list of serviceable Pin Codes. So, if delivery option is not available right now, please come back to see if this has changed. But still If you need a product urgently and delivery is not available at your location, you can contact us on our email :

Is it possible to order a product that is 'Out of Stock'?

Unfortunately, you can't order Out Of Stock product, but please use the "Notify Me" feature and we will let you know once it is available for sale at

How do I know my order has been confirmed?

On the completion of payment process, you will get a confirmation that your payment has been processed successfully. You will get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order details. For COD orders, you may get a confirmation phone call from our side to just verify your details to enable us for dispatch the order.

When and how can I cancel an order?

You can cancel your order before it reaches the "Order shipped" state but an order cannot be cancelled if it is already shipped. You can cancel an order by doing following steps :1. Go to 'My Account' option2. Then choose 'Orders History' option3. Find the Order Number you want to cancel here and press 'Cancel Order' button (Red Color) ORYou can also cancel an order by sending us an email on : to us with the order number.

What does the different order's status means?

Processing: Your order has been logged and will be processed shortly. Processed: Your order is processed and forwarded to dispatch section.Ready To Ship: Your order is packed and waiting for pickup by the respective logistic carrier to dispatch.Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location.Canceled: The order was canceled.Delivered : Your order is delivered.Return Initiated : Order is marked for Return due to some reason like wrong address or customer has refused to accept the shipment.Return Received (RTO): Order is received back at our warehouse.Refunded: Payment refunded against order.

How can I track my order?

As soon as we ship your order, you receive an e-mail and sms notification with a link to track your order. You can also track an order by visiting My Orders section from your account OR you can use Track Order option to check status of your order with below steps:1. Enter your registered email id.2. Enter your Order no. and by pressing 'Check Status' option you will get the complete tracking details of your order.NOTE : Online tracking usually goes live within 24 business hours after shipping.

What is the estimated delivery time for an order?

We always ship your orders by leading and best logistics partners available at your location. Usually we will dispatch an order within 24-48 working hours.The delivery time of your order depends upon your location after dispatch. It can be deliver between 2-3 working days in Metro Cities.For the rest of cities it would take 2-6 working days. Deliveries to North East region may take 3-8 working days or longer.Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.NOTE : The delivery days timeline shown thru pincode check tool is the estimated time to deliver an order but it may vary depending upon the delivery location or due to holiday falls in your order and delivery date or due to some courier partners not work on Sundays.

What are the shipping charges on homehealthkart ?

All orders above Rs.599 will be delivered free (no shipping charges).We bear all the GST/sales tax and there is no additional charges that you have to pay at the time of the delivery. You will pay exact amount which is shown on your invoice (except entry tax if applicable).Note: Our prices are all inclusive. All taxes are included with the list prices except Entry Tax, if applicable in your region.

What if the product received is in damaged condition?

If you find, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 022-49763068 or email us at mentioning your Order ID. We will look at immediately and ensure that a brand new replacement is issued to you with no additional cost.

How we receive our Order sent on Cash on delivery mode?

Pay cash to the courier person at the time of delivery.The courier person will not accept cheques or demand drafts, please pay only cash.Note : You have to pay cash before opening the parcel to the courier person.

Can I do changes to my Order?

It is not possible to make changes for any order.If you want to change anything,the order needs to be cancelled and then re-ordered.However you can cancel your order by login to your account and go to My Orders section. Here you will find option to cancel the order if the order has not shipped yet or send us an email on : or Call us on 022-49763068

How much time do you take to dispatch an order?

We do our best to process and dispatch orders as soon as possible. Usually, all orders are processed within 24-48 working hours.

How do you dispatch your orders?

We dispatch all orders through leading and best courier partners such as Bluedart , Delhivery, Ecomm Express, XpressBees. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.